Returns & Refunds Policy

Our Happiness Guarantee:

We are committed to providing our customers with the highest quality products and services. At Coastal Cottage Gourmet we strive to spread happiness through food. If you are not completely satisfied with the quality of the products in your order, please reach out to us right away. We may request details and photographs of the issue so we can make it right. Please keep all packaging and contents until we've resolved the issue to your satisfaction.

We are certified food handlers and follow all Texas Cottage Law requirements for health and safety.

Refund Policy:

We do not use preservatives in our food except for the jams, jellies and preserves and food must be consumed within 24 hours of pick up (or refrigerated/frozen if applicable).

We are not responsible for food that is not kept at proper temperature, correct humidity, or left at room temperature for longer than 24 hours.

We are not responsible for food damaged during customer transportation or third party shipping, since our products are fragile and can crack, melt, or experience icing bleeds if not handled properly.

Refunds will not be given for complaints regarding flavor, texture, color, or design since the customer verified the order during confirmation and before payment.

Refunds will not be given once food is picked up or delivered.

Allergies:

Please contact us with any questions regarding dietary needs or food allergies, and we may tailor many recipes to your personal request.

Payment Policy:

Customers are responsible for reviewing and confirming the order is correct before we accept the order.

Any questions regarding the order should be addressed during the confirmation conversation.

Changes to orders can be made up to 72 hours of the order due date.

Payment in full is required when we confirm and accept the order.

We accept Venmo, cash, or check.

Cash or check payment will be made no less than 1 week prior to the order due date.

Returned checks will incur a $50 fee.

Jams, Jellies and Preserves:

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Delivery Policy:

Delivery service can be requested for a fee for most orders. The fee for multi-tiered cakes (that need to be transported and assembled on site) starts at $25.

Delivery options and pricing will be agreed upon during the order confirmation process.

Failure to be available during scheduled delivery times forfeits the delivery fee, and customers are then responsible for picking up orders.

Food Hold Policy:

If a customer cannot make their scheduled pick up time or will not be available for their scheduled delivery time, they must notify us immediately.

Failure to pick up orders within 24 hours will result in orders being disposed of for health and safety reasons, and no refunds will be issued.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail countrycottagegourmet@outlook.com